Wednesday, March 4, 2009

Cell Phone Fun

What is it with companies today. . . there is no customer service.

Case in point – I wanted to change my cell phone over to Verizon since I have OnStar and it would work with them. . . .

So – I go to a Verizon store with my old phone which is unlocked and say “Hey, I want to buy your service . . .”
I am quickly told my old phone won’t work with their network.
OK, What do you have for free starter phones if I join you?
None – all our phones cost. . . but you get one free if you buy one, maybe I can get you a second one free but I have to ask my manager (I smell used cars for some reason)
OK, How much to join?
$35 for the first line and $25 for the rest. . .
OK so I will pay $110 just to join, then I have to buy the phone?
Yep
OK, thanks but no thanks

I go back to my original provider, got a new Palm Centro for $20 upgrade fee (much better than the phone I was looking at with Verizon and cheaper), and 2 year contract, got my mom a new phone for $20 she paid me back, and a new case and Bluetooth headset for $35.

What is it with Verizon Mobile? They just don’t seem to want my money. . . . AT&T sure wanted to keep me though. . . . Guess we will stay with AT&T and the heck with Verizon.

Update -

I guess they do have free phones if you will buy on line and don't want to see/handle the phones first. . . not my kind of thing. I want an idea of how well made the phone is and how it feels thanks. . .

3 comments:

John said...

He may have been right with GSM vs CDMA but anyone knows that it's worth comping a $100 phone in exchange for a nice monthly payment guaranteed for two years. Talk about Verizon being penny wise and pound foolish.

Another thing Verizon is notorious for is locking features of the phone so you have to buy a service from them rather than using your own PC.

JD said...

Ya, I understood the different network thing but I had never heard of a phone company that did not have a basic free phone to get you into their plans. . . . it's not like I wanted an Iphone for free, just a basic phone. . . I don't do much on my phone, no text, no internet, no Web. . .

I may now that I have the Palm though, when I have some extra cash for it. . .

George said...

Weird. When I signed up for Verizon more than a year ago, I got 3 free phones as part of the family plan. I am pretty happy with Verizon. ATT has no service in my area.