Comcast Customer Service

Well, I have to say I am presently surprised that this little blog got some attention at Comcast. I have had a few emails and got a phone call from them looking to help me fix this wiring issue and looking for feedback to make sure it does not happen again to the next guy.

Although I told them I will do the wiring myself they have offered to have a tech come and re-run the cable if I have any issues getting it run such as it is too short. After all the issues I have had with various companies and customer service I have to say it is a nice change to have a company take a proactive approach to an issue.

I am starting to think that the cable folks have been listening to the comments about their service and are actually fixing it. I don't really want to spend my time on running the cable but this way I can re-do the phone at the same time since it is also run on the ground. I have to admit I am starting to see Comcast in a better light. I think they may have actually sold me on staying with them, as I have been told we may have FIOS in town by the end of the year if all goes well. If Comcast can keep up this level of service then I don't see any reasion to change to FIOS.

Keep it up Comcast, you seem to have a good customer service group in place which is worth it's weight in gold these days. So many others fail in this critical area, it really does make you stand out in a good way

Comcast Update

Well it looks like the tech did get my mother hooked up for cable. Problem is he ran the wire around the outside of the house after he could not get it through the conduit that we had buried for it. Seems he (or possibly the phone guy, I can't say for sure) pulled the leader rope from the wrong end so I will have to see if I can fish out the end of the rope and run the cables myself. Hey, at lest mom has her TV . . . .

I have to admit that even though this is not good it is better than the phone guy did who could not even find the conduit to run the phone through. . . . . You would think we were hiding it but it is sitting right by the electrical meter. Heck, the phone guy even opened the far end of the conduit to feed the line though so he would not have to drill through the foundation to get the line in. . . . . . So now the phone and cable are going through the junction box at the far end of the conduit into my house.

I guess I will spend my Saturday seeing if I can re-run the phone and cable through the conduit like it should be instead of having it laying on the ground. I hope the cables are long enough. . . .

I also want to say that within an hour or so of my post yesterday I was contacted by Comcast by someone in the Digital Media Outreach group offering to help fix this issue. I have decided that it would be better to run the cable myself to get it done right as this is not the first time I have had problems with techs running cables . . . . but they did at least offer. They must be constantly searching for referenced to themselves on the net.

Comcast Sucks

I love this one. . . I called Comcast and set up an install of a cable box and wire in an in-law apartment. The tech gets there, ain't so good at speaking English and tells me on the phone he don't have time to run the cable, he has too much to do. He just wanted to attach the box and run. . . all he has is the box. Also tells me they don't run the cable outside the house? WTF!!?? They ran cable all over my house when I had cable first put in. . . . You can't get good help any more

I can't wait until we can get FIOS in my town, I will gladly dump Comcast and all their BS. If I can get this moron to leave the box I guess I will have to wire the cable from where it comes into the main house myself. . . not sure why this smuck can't do his job. Cable folks, over paid and under worked I guess.

One piece of wire, two connectors and a splitter box or two and he can't handle it. . . .

UPDATE 2 hours later
OK, it looks like I got some attention. I have been told by my wife at home that the cable is run and Nana has cable now. I will see what they did when I get home. I also got an email from Comcast based on this blog entry looking to help resolve the problem so I have to give them points for that on the customer service scale. I will put up a new post with the final outcome but things are starting to look up. I should know better than to not go over everything with the folks at home before going to work. You know what they say about assuming things. . . .

I really thought the guy was going to drop off the box and leave me to run the cables, that is where I had left it after talking to the tech on the phone so things are better than I expected at this point.

UPDATE 24 hours later
See blog entries above, but in a nutshell they have emailed and called me to fix this issue. I have to say I am impressed with the reaction of their customer service group in trying to get this fixed to my satisfaction. Sadly this is not the kind of reaction you get these day so it really stands out that they are willing to work with me to fix this without my having to fight them to do it. I am impressed Comcast, you had a problem and you are doing a good job trying to fix it. Thanks